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FREQUENTLY ASKED QUESTIONS
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What's
new to our electronic catalog this year?
How do I get an account number?
What are the minimum order amounts for this year?
What should I do if my order doesn't arrive in 48 hours?
How can I get a product that's not listed in the BPS ecatalog?
What if something is missing or damaged? Who can I talk to?
What is the best way to reach you?
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The newsletter below, highlights the most recent updates and new vendors in the catalog. |
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Obtaining And Using A BPS Fund Account Number... Your order cannot be placed without the NEW 26 digit BPS account number. Our system now checks the number you enter with a list of viable account numbers in our catalog database. You must enter a valid BPS account number. This information can only be obtained though your school (or departmental) secretary, through your approver or through our district's Finance Department. |
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There are no minimum order amounts to order through the catalog. |
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My Order Was Sent In Several Days Ago And Still Hasn't Arrived. What Now? It's possible that there is a delay in approving your order or in delivery. In either case, call Tosha Johnson at 203-3094 and she will be happy to determine the cause of the delay and assist in resolving the problem.
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How Can I Get A Product That's Not Listed In The Online Catalog? We have added a specials' module that allows user to get any product that any of our vendors offer. Simply login as usual and click on the request a product link at the top of the page. You will be asked to describe the product needed. Once submitted, your order is forwarded to purchasing for vendor pricing. When priced, you will be notified via email that your special is awaiting your review, at which time you can add to your cart or cancel the request.
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What If Something Is Missing Or The Product I Receive Is Damaged? Below is the name and phone number of each of our sales representatives who has promised to work with us in processing your return in a polite and expedient manner.
APAC - Kathleen Potts at (313) 982-6400 ext. 112 GRAINGER - Kristopher Head at (800) 237-3174 EXT. 387 ICS - MJ at (248) 332-9106 OFFICE DEPOT - Customer Service 1-800-578-9675 SCHOOL SPECIALTY - Customer Service 1-888-388-3224 SHELDON SUPPLY - Dick Sheldon at (313) 571-9666
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What Is The Best Way To Reach Someone in Auxiliary Business Services? We want to provide you with the best support, service and pricing possible. If you have any problems or suggestions, please share them with us. We can be reached Monday though Friday between the hours of 7:00 am and 4:00 pm by calling 203-3094 or by emailing us at:admin@bpsecatalog.net. Please remember that your order needs to be placed AND approved by 12:30 pm for the order to be sent to our vendors that day. Your order will then be processed for delivery within one to three days. |